Statistics of How Consumers Choose Businesses

Statistics_of_How_Consumers_Relate_to_Businesses_Online

The numbers are rising on businesses using Social Media to their advantage and rightfully so, since 97% of customers will purchase from your business based on a review they find on the product they are looking for, even more so the review is through people they trust, hence why social networks work.

Using Social Media as a form to communicate with customers does leave businesses open for negative sentiment and this has to be the biggest worry or response as to why businesses have yet to figure social media as a part of their Marketing strategies. However, people are not always going to be happy with your services or products and that is always a pitfall to owning a business, therefore people are talking negatively about your business online already. Using social networks to share in customer service and share a friendly persona while furthering your brand online will entice many who are upset with your business to flock there, giving you the greatest gift, the ability to respond quickly.

This will please the 34% of those who complain online more so than the ones that go ignored. As a business part of your job is to respond even to negative feedback. Look at it as a way to improve what may be lacking at your company and a form to build the trust back from the customer, which begins with a response that is customer service oriented.

We are spending way too much time on satisfied customers and little to no time on ones that are unhappy with our companies. Businesses need to hone in on the unhappy consumers to truly build a stronger company. People who tell you about their negative experiences are telling you a way you can improve which will make businesses more money. There is no flaw in that, except the fear of hearing failure and let’s be honest, that comes with the territory.

In the Infographic below created by odmgroup will show you statistics of what businesses are doing right and wrong and how consumers are relating to businesses in this day and age.

(Click to Enlarge)

Statistics of How Consumers Choose Businesses***

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How Brands Listen (Or Don’t) In the Digital Age

It seems almost silly to be looking at how brands are behaving on social media these days. Shouldn’t this be old hat by now?

Sadly, it’s not. A mere 20 percent of 200 businesses questioned by Forrester Consulting in a Dell-commissioned survey said social media efforts were at the core of their marketing efforts. Frighteningly, 27 percent called their social media efforts “experimentation.”

Some of that may be due to the fact that 42 percent of the company representatives surveyed said budget was the greatest internal challenge to their efforts.

Could that be because so many companies run around saying how social media is free? How it doesn’t cost anything? How they spent nothing on marketing, yet got amazing results.

I was at a meetup in New York City recently where the fitness app owner went on and on about how he spent no money on marketing, yet went viral and got amazing results, blah blah blah.

During the Q&A, I asked how much he spent on social media and social media marketing and asked him if it was kind of disingenuous to say they spent no money on marketing, when they obviously spent money on social media. Got a blank stare. Then the explanation, “Oh, I just meant that we didn’t spend any money on traditional marketing.”

That’s not what he said, though.

I’m not going to mention the company, because he’s not even close to being the only one who pretends that social media is without cost.

Can you spend less? Is it possible to go viral and get tons of free publicity on top of what you spent? Is it possible to cut back on ad dollars, go totally social and have better results? Yes. Yes. Yes.

Does that make social media and social media marketing free?

NO.

To do it right, you need to spend money and time making sure you’re targeting the right people in the right way. You need to spend time listening. You need to interact.

Marketing is different. Marketing is community now, not just saying, “Hey, our brand is great, buy us!”

Take a look at this infographic from GetSatisfaction, which nicely details the Dell/Forrester report. Very curious to hear from both marketers and brands about how you’re shaping your social media efforts and how you use it.

Just don’t tell me it’s free, OK?

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Why you should care about the mobile Web


Image by BigStock Photo

 

Ready or not, the mobile revolution is upon us!

deltinahayThere is a lot of hype out there about how many people own mobile devices and how much time people spend on them.

Over the past two years, I've been charting and chronicling the rise of the mobile Web and the changes that it is unleashing on American society.

Let's look at some overall numbers:

So everyone has or will have a mobile device. Everybody needs a phone, right? What’s the big deal? What does this matter to our website optimization or online marketing efforts?

The following numbers reveal the impact more clearly:

Now the issue is not that everyone has a mobile device, but that they all have Internet access via that device. Many of them access the Web only through their mobile device. More importantly, they are taking advantage of that access by searching, purchasing and clicking through on mobile ads at unprecedented rates.

This is great news for those of us who market on the Internet. But it can be equally bad news for those who are not prepared for this mobile opportunity.

Imagine that someone visits your website from their mobile device and your site loads so slowly the user just moves on to the next site in their search results. Or, perhaps your site eventually loads but with no images and with a gaping hole where that spiffy piece of Flash you paid so much for is supposed to play. Or worse, the user receives a message from her browser informing her that your site cannot be viewed on her mobile device. These are very possible scenarios for a website that is not mobile-ready.

There are many things you can do to get your existing website ready for the mobile web, as well as other tactics you can use to market within the mobile web. Stay tuned as we explore these tactics in more detail throughout 2012!

Bootstrapper's Guide to the Mobile Web

This post was paraphrased from Deltina Hay's latest book, The Boostrapper's Guide to the Mobile Web. The book will be released in May 2012, but you can request a review copy today. This post originally appeared on MobileWebSlinger.com.

 

Deltina Hay is the author of The Bootstrapper's Guide to the Mobile Web and The Social Media Survival Guide. She is a veteran developer and programmer with over 25 years experience. She also blogs at Social Media Power and at Mobile Web Slinger. Deltina offers consulting for search, social, semantic, and mobile optimization at PLUMB Web Solutions, and teaches the graduate level social media certificate course for Drury University. You may also enjoy her video tutorials on YouTube. Contact her or leave a comment below.

http://www.socialmedia.biz

Facebook’s IPO is Quite the Status Update

Created By: MBA Online Facebook IPO

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Social media, tech & marketing events: February


The Social Enterprise Conference will be held Feb. 25-26 at Harvard.

 

Guide to events & conferences for the coming month

JD LasicaWho would have guessed that February has become one of the busiest months of the year for social media, technology and marketing conferences? Look at the list of conferences below, which run the gamut from Women 2.0 Pitch to Vator Splash to Lift, Strata, TED, SMX West, Wisdom 2.0, the first SOBCon Europe and the year’s first Social Media Strategies Summit. And don’t forget Social Media Week, the multi-city global conference running Feb. 13-17.

For the full year, see our full Calendar of 2012 social media, tech and marketing conferences. And Socialbrite has our calendar of nonprofit and social change events for February.

Hope to see you at some of these! If you know of other must-attend events, please share by posting the information in the comments at the bottom.

Conference Date Place
February
Business Video Expo  Feb. 1-3 Miami
Video is emerging as a new type of corporate data that – when deployed in the right way – can make online meetings and corporate publishing more vital, vibrant and engaging than ever before. Business Video Expo will help you understand how to use evolving software and hardware solutions to transform your organization’s approach to corporate communications – from the executive conference room to the employee desktop.
Innovative e-Marketing  Feb. 1-2 Barcelona, Spain
Reinforce your online presence and boost your brand and marketing activities through social media communities and effective email campaigns to reach your target audience, guarantee customer satisfaction and maximum ROI for an increased bottom line. Leading experts will address many of the issues facing the industry as well as look to the future to discuss the most important trends and developments. Dirk Kolassa
SF MusicTech Summit X  Feb. 13 San Francisco
The summit brings together visionaries in the music/technology space, along with the best and brightest developers, entrepreneurs, investors, service providers, journalists, musicians and organizations who work with them at the convergence of culture and commerce.
Women 2.0 PITCH Conference  Feb. 14 Mountain View, Calif.
Learn from the leaders of successful high-growth startups and tech companies as they share best practices, growth strategies and disruptive product development stories.
RootsTech  Feb. 2-4 Salt Lake City, Utah
RootsTech is a leading-edge conference designed to bring technologists together with genealogists so they can learn from each other and find solutions to the challenges they face in family history research. Genealogists and family historians will discover emerging technologies to improve their family history research experience. Josh Coates
Vator Splash Feb. 2 San Francisco
Splash is a single-track evening event and startup competition that gathers leading entrepreneurs, innovators, venture capitalists and angel investors across technology to inspire and energize the audience about entrepreneurship and innovation. Splash brings together high-caliber speakers who talk about how to build and scale great successful companies, how their industries are changing and the opportunities those changes are creating. Aaron Levie
SoCon 12  Feb. 3-4 Atlanta
It’s hard to ignore the enormous impact social media has had on the world. SoCon12 will explore these changes. Get connected with hundreds of professionals with diverse backgrounds as they attend the Southeast’s premier social media networking event, now in its sixth year!
Social Fresh East  Feb. 6-7 Tampa, Fla.
Social Fresh East 2012 will be the first of a new focus for Social Fresh conferences. Join this conference for two days of advanced social media training from companies like Ford, RadioShack, Nordstrom and more. Joshua Karpf
Online Marketing Summit  Feb. 6-10 San Diego
Join more than 1,500 of your marketing peers as they share ideas, hear from expert practitioners and learn best practices in the areas of social media, demand generation, search, email, analytics, mobile, integrated marketing and more. Charlotte Blank
An Event Apart Feb. 6-8 Atlanta
An Event Apart is an intensely educational two-day learning session for passionate practitioners of standards-based Web design. If you care about code as well as content, usability as well as design, An Event Apart is the conference you’ve been waiting for. Also coming to Seattle on April 2-4, Boston on June 18-20, Austin on July 9-11, Washington, DC, on Aug. 6-8, Chicago on Aug. 27-29 and San Francisco on Nov. 12-14.
SOBCon Europe  Feb. 7 Amsterdam
SOBCon is coming to Europe. SOBCon is the think tank of the social web where some of the best minds in the Internet space gather to present models, discuss insights, and determine best practices. SOBCon Europe is the European version focusing on business models for social responsibility and profit.
Enterprise 2.0 Summit  Feb. 7-8 London
The summit is an event organized by Kongress Media yearly since 2008. It is set up as a highly interactive gathering of Enterprise 2.0 and Social Business experts and practioneers in Europe. Its uniqueness is its intensive exchange of experiences and the practical insights and implications presented.
Social Media Strategies Summit  Feb. 7-9 Las Vegas
Social Media Strategies Summit has been designed to apply to a variety of industries. Six tracks are designed to focus on a particular industry. While tracks are organized by industry, attendees are encourage to move freely between tracks based on their individual learning objectives. Other SMSS events include SMSS Chicago , April 18-19; SMSS Miami , June 12-14, and SMSS London , Nov. 6-8. The Social Media Strategies Summit
Murmuration Feb. 8 Franklin, Tenn.
Join Gigya, Radian6, ExactTarget, Moontoast and ISM at the Historic Franklin Theatre to share insights, technologies and strategies that are changing the social marketing landscape. Learn how these leading technologies are making social monitoring, commerce and campaign integration a manageable and profitable reality. Dawn Devirgilio
SES Conference & Expo  Feb. 9 San Diego
SES Conference & Expo is the leading global event series that educates delegates in search and social marketing, putting a special focus on tactics and best practices. SES Events provides instruction from the industry’s top experts, including representatives from the search engines themselves. Other SES events include: SES London , Feb. 20-24, and SES New York , March 19-23.
Media That Matters Feb. 10-11 Washington, DC
This year’s theme, “Change for Good,” features conversations about how independent social change filmmakers can execute integrated campaigns that are strategic, action-oriented and have enduring impact. mediathatmatters
ACM Conference on Computer Supported Cooperative Work  Feb. 11-15 Seattle
CSCW presents research in the design and use of technologies that affect groups, organizations and communities. CSCW encompasses both the technical and social challenges encountered when supporting collaboration. The development and application of new technologies continues to enable new ways of working together and coordinating activities.
O’Reilly Tools of Change  Feb. 13-15 New York
O’Reilly’s TOC Conference is where the publishing and tech industries converge, as practitioners and executives from both camps share what they’ve learned from their successes and failures, explore ideas and join together to navigate publishing’s ongoing transformation. TOC 2012 delivers a deft mix of the practical and the visionary to give attendees the tools and guidance they need to succeed — and the inspiration to lead change. Anne-Marie Concepcion
Cloud Connect  Feb. 13-16 Santa Clara, Calif.
Learn about the latest cloud technologies and platforms from thought leaders in Cloud Connect’s comprehensive conference and see leading companies showcasing the latest cloud platforms, technologies and services.
Social Media For Government Communications  Feb. 13-16 Washington, DC
Hear the latest practical advice on using new media and traditional communication tools to engage your community, along with helpful tools, tips and techniques to get started.
Social Media Week Feb. 13-17 Various
Social Media Week is a multi-city global conference connecting people, content and conversations around emerging trends in social and mobile media. Events take place in New York, Paris, Toronto, Washington, DC, San Francisco, Singapore, Tokyo, Miami, London, Hong Kong and elsewhere through a series of creative events that connect brands, marketers, media and public venues. Social Media Week
Pubcon Paradise  Feb. 14-15 Honolulu, Hawaii
Pubcon Paradise 2012 will offer a multiple-day look at the future of technology presented by many of the world’s top speakers. This event will be an ambitious gathering of search and social media innovators and leading technology and online marketing visionaries charged with offering attendees valuable new ideas and solutions for their businesses. pubcon

Can PR leave behind magical thinking for science?

http://www.jesus-is-savior.com/Evils%20in%20Government/Communism/einstein-communist2.jpg

Don’t let your social media hypothesis dictate your conclusion

Chris AbrahamWhile neither marketing nor social media are sciences, one needs to use scientific principles to be most effective when it comes to both branding and prospecting online. It doesn’t take an Einstein to succeed in social media marketing, but to does take a scientist. Are you rigorously collecting metrics and data  to see if what you’re doing is resulting in sales conversions or extending your brand or are you relying on things you’ve learned from The Secret? Is your social media marketing campaign relying too much on magical realism, the power of positive thinking, and general superstition?

Or, are you so confident in your social media marketing plan that you really don’t care what your experiment says? That no matter how little pick-up you get in the media or no matter how few followers you garner or how little engagement, it isn’t your fault but must be because the market’s not ready for you or because you knew that social media marketing wasn’t effective anyway.

Well, that’s just bad science.

If you want to be an effective scientist, it is essential that you allow the results of your experiments — your observations — to speak for themselves.  While having a hypothesis going into the lab is always part one, allowing the empirical data to realign or even contradict your initial predictions is essential. That said, it’s hard on the ego to see something fail. It’s even harder to take the data as it comes and turn it into something useful in the end. This is how innovation happens, of course; and this is how scientific breakthroughs happen, too: not incrementally but in finding order in the chaos of unpredicted results.

There is a lot of bad science in social media marketing. Even a long decade after the Cluetrain Manifesto brought us the 95 theses that taught us that markets are conversations and that brands don’t own their brands anymore — a hypothesis that has proven itself prophetic — there are still many brands that have adopted blogs and social networks simply as new broadcast channels and have simply used social media as a handy way of listening in on the rude thing that people are saying about them.

Science is about testing and retesting and being willing to cut loose any and all processes that prove ineffective and moving those resources elsewhere

Science is about testing. Testing and retesting and being willing and able to cut loose any and all processes that prove ineffective and moving those resources into things that either work outright or show general promise. It is about not being attached to outcome. Finally, it is also about sticking to your guns and powering through on your commitment to seeing your experiments and your tests through. There are too many ghost towns littering social media that are the direct result of abandoned experiments, abandoned dreams — actually, more often, they succumbed to a crisis of faith.

The advertising industry has already adopted science and testing, but not because they wanted to. These were not men who had faith in science — they thought that advertising was an art. While early online marketing started to make advertising nervous, it wasn’t until Google launched AdWords that advertising began to evolve from art to science. The same thing is happening to direct marketing. From A/B testing to sophisticated engagement metrics, the science of advertising and marketing is becoming more de facto than fringe.

PR as the last bastion of magical thinking

PR is the last bastion of The Secret, the last bastion of superstition and magical thinking. The last business communication vocation that struggles against the harsh accountability of hard science, the cruel nakedness of quantitative metrics over the soft fuzzies of qualitative metrics.

Just because you’ve adopted social media doesn’t mean you’re modern. It is strangely possible to map your 19th century PR strategies onto a 21st century media platform without missing a beat. Take responsibility for your campaigns and do not let your hunches and experience dictate your successes and failures — let the data inform you and when it informs you that you’re just spinning your wheels, it is essential to do whatever it takes to adjust your campaign to maximize performance, amplify influence, and optimize for conversions.

Everything else is just doing the same thing over and over again and expecting different results, a sure sign of insanity — or so said none other than Albert Einstein.Chris Abraham is a partner in Socialmedia.biz and co-founder and principal of Abraham Harrison LLC, an international consulting group with specialties in online word-of-mouth/conversation marketing and online business & technology strategy advising. See his profile, contact Chris via email, Twitter, or leave a comment below.

http://www.socialmedia.biz

Privacy on social media – do we even care?

Social Media Privacy

I lost all my phone contacts recently, which of course was a pity, but it led to an interesting discovery about privacy. Here’s my story.

I wanted to restore my smart phone to its original state – it started to work pretty slow after some time. The thing is that I simply forgot to copy my contact list backup. Shame on me.

But no use crying over spilled milk. I started installing some apps, configuring etc. and after a while I noticed that I have a few hundred contacts! How’s that? Android simply imported all my Facebook, Twitter, Google+, LinkedIn etc. contacts, merged them, and displayed on the contact list.

Since I didn’t want such a mess in my phone, I found and option that said something like Display only contacts with a phone number and… I still had tons of contacts displayed!

Ok, I admit it was less, but still quite a lot. As it turns out, lots of people enter their private or/and work phone numbers, their home addresses and other personal data. I always had doubts entering such data and saw no particular reason to do that. My friends simply have my phone number, and even if they don’t know my exact address (though they usually know how to get to my place ;) ) – there’s no problem asking me anytime. So why would I leave such information on my social media profiles? “Because there’s a field to be filled” or “because I can” are not real reasons.

Now what you probably want to say is that there are privacy settings, right? I can allow such personal information to be displayed only for specific people or groups and no one else will see it. That’s true, but I think it’s rather saying “don’t worry too much” than solving the problem. First of all, we do hear about a bug or inconsistency from time to time – people simply find ways to outsmart those systems. I’m not sure whether one day someone won’t say “Hey, I know how to get someones data from Facebook, even if they don’t allow it. All you have to do is…”

Of course you may think I’m paranoid, the same way I think I’m reasonable not to put some of my information at risk if I simply don’t have to. But there’s actually one more thing about publishing such information. Privacy settings may even work great, people may actually configure all this and keep their addresses top secret. Still, it doesn’t always do the trick.

What I observe (and what worries me) is that it’s pretty easy to make people accept friend requests. “Hey, let’s connect on Facebook!”, “I’d like to add you to my professional network on LinkedIn” and so on – I’m not any kind of a popular person in the web, yet even I get such messages all the time. And people actually respond “sure, why not – that’s what social media are for”.

It’s very nice to make friends, chat, exchange thoughts etc. But it cannot be only “yeah, let’s do it!”, without any thinking whatsoever. Kevin Mitnick (and I’m sure you know the guy) claimed that he used mostly social engineering to get passwords. And this means people simply told him or allowed to easily get such information (for example, they were letting him into the office, where they had yellow notes with their passwords on monitors!).

What I’m saying is that privacy protection systems can be even designed and implemented well, but we are the weakest link. It difficult for most of us to find the right balance between socializing and being reasonable on the Internet. So far, so good – let’s just hope there’s no critical point to be reached here…

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What’s Up with Bloggers?

Source: visual.ly via J.D. on Pinterest

http://socialnewswatch.com

The anachronistic social media isolationist

http://d28v4r73i3n9fh.cloudfront.net/wp-content/uploads/2011/03/red-velvet-rope-policy-300x212.jpgChris AbrahamTo follow up on my last post, Being pretty isn’t enough for social media success, I wanted to discuss what I like to call Social Media Isolationism or Social Media Agoraphobia. And there are two forms of this sort of isolationism: invitational and exclusionary. They both mean you don't venture outside your own four social media walls; however, the first is welcoming and the other is dismissive.

The welcoming pineapple

Jay Gatsby was a welcoming pineapple. He desperately wanted to woo his beloved Daisy and opened his grand home hoping he just might, one night, find her at one of his lavish parties. Or, at the very least, create enough buzz so that his lost love might hear of him and ask about him.

Not always the direct result of a grand romantic gesture, the welcoming pineapple is often associated with the feeling that one is so appealing, so compelling a brand, product, or service that your friends and neighbors should very well come a-calling. You host awesome dinner parties, right? You have the biggest television, have your own pool and tennis court, and have several guest rooms. Why would you ever want to leave your own social media home?

Why wouldn't everyone want to take advantage of your generosity and party favor to want to go anywhere else, to say nothing of staying home in their pallid, beige, one-bedroom apartments? This generosity often comes with the stink of superiority or ego that eventually turns people off.

And if the proffered goodies are so compelling as to compel, this commitment might very well be contingent only upon the bounty, the booty, the swag lavished. In other words, your friends are bought and paid for and are your friends forever (or until you run out of cookies and candies and a subscription to cable).

In terms of a country, this open-border country would be glad to allow anyone in but since this country is obviously so awesome, offering everything and anything you could very well ever want in the first place, people just visit, nobody really ever leaves and a majority don't even possess a passport.

Good fences make good neighbors

There are other social media isolationists who treat their following like a gardener maintains a Bonsai tree: letting it grow then pruning it back. Limiting its natural growth patterns with the goal of cultivating something elegant, controllable, exceptional, and beautiful — and planned. The operative word here is control.

There is a strong desire among the good fences variety of social media isolationists to want to maintain a semblance of control over brand perception, brand response, and brand buzz. This social media isolationist would surely turn off (or moderate) comments if at all possible.

This form of social media agoraphobic never lowers himself to engaging with riffraff and never suffers fools gladly. In many cases, he blocks competitors, rarely follows anyone back, and limits real engagement to the worthy and the notable. Only A-listers need apply.

This is the sort of social media expert who most likely has a pristine living room with white couches and chairs neatly enshrined in a clear vinyl cover. This is the sort of person who collects beautiful heritage silver and china, never to see the copious staining gravies and beet juice of a holiday dinner.

It doesn't matter that social media is, by its very nature, chaotic, organic, anonymous, spontaneous, unpredictable, and crazy; it means nothing that the life of something beautiful can readily be strangled out of it when the collar's too tight; and it means nothing that your detailed business plan and marketing strategy may be too macro, too myopic — that what you've made exclusively for one use may well be adopted "off prescription" for something completely different and more profitable — something this sort of isolationist would very well never be able to see.

And, if he could, he wouldn't want it that way because that's not the right way and it shouldn't be done this way. Social media's just not cricket.

In terms of a country, this walled-up land would be glad to exclude everyone; but, more realistically, it's willing to limit visas and green cards to only the pedigreed: money, power, influence, esteem, connections, or education. Full funding for controlled borders and everyone had better carry their papers with them. I mean, why allow anyone in, since this country is obviously so awesome.

A majority possess passports; however, why leave? Too much chaos, uncertainty, and people who don't look like the sort of people they're used to.

Social media globalists unite

Neither the welcoming pineapple nor the good fences are effective in social media marketing because there are innately no borders in the Internet. Yes, maybe there is are language and cultural barriers, but these are as meaningless as the lines that separate nation states.

The Internet has rendered the world flat. Facebook is expected to reach a billion members in April.

And that's to say nothing of the bloggers, the tweeters, the pinsters, the borders, the messengers, the redditers, the diggers, the flickrers, the tumblrs, the googlers, and, yes, even the spacers — they're global, they curious, they're ambitious, and they have as much right to your attention as anyone else.

Whether you're an exclusionary or inclusive isolationist, you're still unwilling to leave your social media homeland. You're unwilling to go out there and meet your future real best friends. Instead, you either having to buy them or remain too afraid and afeard to make friends at all--or at least the wrong type of friends.

To be sure, you'll never know where your next windfall will come from. You also don't know who that fairy godmother is or what she looks like. It's essential to get out there and spend some of your time and energy going exploring, finding new lands and new faces, and expanding your natural core, your natural base.

While there may well be zero barriers to you because the Internet has flattened the business world for you, there are also zero barriers between you and your best future customers! So, go git 'em Tiger!

Via BiznologyChris Abraham is a partner in Socialmedia.biz and co-founder and principal of Abraham Harrison LLC, an international consulting group with specialties in online word-of-mouth/conversation marketing and online business & technology strategy advising. See his profile, contact Chris via email, Twitter, or leave a comment below.

http://www.socialmedia.biz

The Social Bowl

The Social Bowl

When the Patriots of New England take on the Giants of New York—a game that could be decided by kicking a oblong ball made of pigskin through a giant “H” for a most ripping victory—thousands of football fans will converge on Lucas Oil Field and the surrounding areas for Super Bowl XLVI. The vast majority of attendees are sure to use mobile devices to disclose various details of their fun during a full week of events. An unprepared city could experience a social media logjam, but the city of Indianapolis has taken all of this into consideration.

We all know about the importance of the commercials during this annual event. Advertisers who are able to pay the price for any multiple of 30 seconds in between the hard-hitting action gladly do so in order to communicate their messages to a captive audience of millions. Additionally, recent history has shown that viewers have used Facebook, Twitter, YouTube and different blogs to vote on, share and otherwise interact with these spots. As important as that is to these advertisers, this is not the only proof of social media’s importance today. When the Patriots of New England take on the Giants of New York—a game that could be decided by kicking a oblong ball made of pigskin through a giant “H” for a most ripping victory—the thousands fans will converge on the Lucas Oil Stadium” the most wired stadium in the country.

Social Media at Your Command

Since social media is the medium by which so many people communicate nowadays, a digital team will be monitoring the Super Bowl Week conversation via numerous platforms from the day after the Pro Bowl through Sunday, February 5th. This team of strategists, analysts and other techies will also tweet directions to fans in search of parking, direct visitors to Indianapolis’s best attractions, and stand by to provide information in case of a disaster.

The digital marketing company, Raidious, will be in charge of handling all of this as well as measuring all of the analytics making a great study of how to prepare for and handle major events of like this as well as how many people have checked into the Super Bowl on Foursquare.

Can You Tweet Me Now?

Verizon has joined in on the fun reinforcing their own network from 3G to 4G LTE to WiFi by adding:

  • 9 Antennas that are part of a Distributed Antenna System (DAS) outside the stadium to handle increased downtown traffic.
  • 400 Antenna Internal DAS to handle 3G and 4G LTE voice and data inside the stadium.
  • 600 Antenna WiFi system capable of handling 28,000 simultaneous connected users. Free for Super Bowl XLVI.
  • 3 Cell on Wheels (COWs). Stand alone generator powered cell towers to handle the extremely high demand areas.

While these additions vastly help those lucky enough to watch the game live and in person, there could easily be a time when someone int the stands needs to chat with their friend at home about whether or not the previous play should be challenged as they both watch the television coverage up close and personal. #humblebrag

Why is This Important?

Believe it or not, it’s 2012 and somehow there are still people out there who don’t think social media is an important part of a marketing mix. Because the Super Bowl is one of, if not the most important day of the year to advertisers, paying attention to how customers receive information is imperative. The statistics collected here will determine how they reach out and touch those who they are trying to influence to buy. Plus, a few extra shares never hurt anybody.

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